Privacy Policy

This Privacy Policy explains how LW Parfume, part of the Listriyana Wijayanti Collection, collects, uses, stores, and protects personal information when you visit this website, browse products, place an order, contact us, or interact with our online services.

For privacy questions or requests, contact us at listriyanawijayanti@gmail.com. Our operating location is Jakarta, Indonesia.

This policy applies to this website, including the catalog, cart, checkout, bazaar/blog pages, customer order flow, and management portal. It also applies to personal information processed through our connected service providers where they support our store operations.

Third-party websites linked from this site, such as Instagram, TikTok, Shopee, Tokopedia, payment pages, and courier or logistics services, operate under their own privacy policies.

Information you provide directly: name, email address, phone number, delivery address, order notes or communications, voucher codes, and other details you submit during checkout or customer support.

Order and transaction information: selected products, product variants, quantities, currency preference, subtotal, discounts, shipping option, shipping cost, payment method, order status, payment transaction references, and fraud or payment status returned by the payment provider.

Delivery information: province, city, district, subdistrict, courier option, service type, estimated cost, and shipping-related details needed to calculate delivery and fulfill your order.

Local device information: cart contents, selected currency, and limited store state may be saved in your browser storage so your shopping experience can continue between visits.

Technical information: IP address, browser type, device information, operating system, pages visited, timestamps, referral information, security logs, and similar information collected by hosting, database, security, and analytics infrastructure.

Management portal information: authorized staff email addresses, login sessions, security challenge results, audit logs, product changes, order handling actions, voucher management actions, and administrative activity records.

To operate the website, display products, maintain your cart, process checkout, create orders, apply vouchers, calculate shipping, generate payment sessions, confirm payment status, and fulfill purchases.

To communicate with you about orders, payment issues, shipping, returns, customer support, product availability, policy updates, and service notices.

To protect the website, prevent fraud, secure the management portal, maintain audit logs, enforce access controls, troubleshoot errors, and preserve the integrity of our records.

To manage our business, including inventory, sales reporting, accounting, tax, customer service, operational analysis, and compliance with legal obligations.

To improve product selection, website performance, checkout experience, promotions, and customer service.

Where applicable law requires a legal basis, we process personal information to perform a transaction or contract with you, comply with legal obligations, protect legitimate business and security interests, and process information based on your consent where consent is required.

By using this website, submitting checkout information, contacting us, or continuing a transaction, you acknowledge that your information may be processed as described in this policy.

Online payments are processed through Midtrans Snap or another supported payment gateway. We send payment-related order details to the payment provider, including order ID, total amount, selected items, name, email, phone number, and billing or delivery address where required to process the transaction.

We do not intentionally store full card numbers, CVV codes, bank login credentials, or other sensitive payment credentials on this website. Payment credentials are handled by the payment provider and relevant banks, wallets, or payment channels.

We use shipping-rate and courier services, including RajaOngkir or related logistics data providers, to calculate domestic delivery options. We may share delivery destination details, package weight, courier selection, and order delivery details with logistics providers to fulfill your order.

Courier availability, delivery estimates, and shipping costs are provided by third parties and may change. We use reasonable care when sending shipment information, but couriers process delivery data under their own operational rules and privacy practices.

We may use trusted service providers for database hosting, authentication, file storage, web hosting, payment processing, shipping-rate calculation, courier delivery, security checks, email or customer communications, and operational support.

Current or expected providers may include Supabase, Vercel or other hosting infrastructure, Midtrans, RajaOngkir or Komerce-related services, JNE, SiCepat, J&T, Cloudflare Turnstile, and marketplace or social platforms that you choose to visit from our site.

These providers may process information only as needed to provide their services, comply with law, prevent fraud, maintain security, or support our business operations.

This website may use cookies, localStorage, session storage, and similar technologies to keep the cart available, remember currency preference, support login sessions, secure the management portal, improve performance, and maintain basic functionality.

You may disable cookies or clear browser storage through your browser settings. Some features, including cart persistence, checkout, and secure login, may not work correctly if these technologies are disabled.

We do not sell your personal information. We may disclose information to service providers, payment processors, couriers, professional advisers, authorized staff, law enforcement, regulators, courts, or other parties where required by law or necessary to protect rights, safety, security, or business operations.

If our business is reorganized, transferred, merged, or sold, customer and operational records may be transferred as part of that transaction, subject to reasonable confidentiality and continuity protections.

Some technology providers may store or process information outside Indonesia. When this occurs, we use service providers that maintain privacy and security measures appropriate for their services and process information for the purposes described in this policy.

If cross-border transfer rules apply, we will take reasonable steps required by applicable law to protect personal information transferred outside its original jurisdiction.

We keep personal information only as long as needed for the purposes described in this policy, including order fulfillment, customer support, audit logs, accounting, tax, fraud prevention, legal compliance, dispute handling, and security.

Order and transaction records may be retained for the period required by commercial, accounting, tax, and consumer protection obligations. Browser-stored cart data remains on your device until you clear it or the application overwrites it.

We use reasonable technical and organizational measures to protect personal information, including access controls, authenticated management access, database permissions, audit logs, secure service providers, and security checks for sensitive administrative areas.

No online system is perfectly secure. You are responsible for using a secure device, protecting your email and payment accounts, and contacting us promptly if you believe your order or account-related information has been misused.

Depending on applicable law, you may request access to your personal information, correction of inaccurate information, deletion, restriction of processing, withdrawal of consent, objection to certain processing, and information about how your data is used or shared.

To make a request, contact listriyanawijayanti@gmail.com. We may need to verify your identity and may retain certain records where required for legal, tax, accounting, fraud prevention, dispute, or security reasons.

This website is intended for customers who can lawfully purchase fragrance products. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated date. Continued use of the website after an update means you acknowledge the revised policy.